A little help
We’re here for you.
A question, a snag, or something you’d like to share? Here are a few answers, and a direct line to the person behind Intuitive.
Contact JT Smith.
For app support, feedback, or privacy questions:
nexxai@gmail.comInclude your app version, device, operating-system version, and what happened. If you can, describe the steps that led to the problem.
Please leave out journal entries and API keys. Remove personal information from screenshots before sending them.
A few things that may help.
How do I start a reflection?
Choose “Start a reflection” from the home screen. You can write freely in your own words, or use a guided reflection to work through one question at a time. Guided reflections need a supported AI provider configured in AI settings.
Do I need an account or an API key?
You do not need an Intuitive account to keep a journal. Freeform writing does not need an API key. On-device AI does not use a cloud API key, but it does require a supported device. If you choose OpenAI or Anthropic for guided reflections, connect your own provider API key in AI settings.
Why is on-device AI unavailable?
Availability depends on your device, operating-system version, and the local model’s readiness. Open AI settings and check the status and setup guidance shown there. If local AI is unavailable, you can still write freely. Intuitive does not automatically send your reflection to a cloud provider.
My cloud AI connection isn’t working.
Check that you selected the correct provider, entered a valid API key, have an internet connection, and have available API credits or billing. A ChatGPT or Claude chat subscription does not cover API usage. Use the provider setup guide in AI settings, then test the connection.
If it still fails, send us the error message and your app version. Do not include your API key or journal content.
Where are my entries saved?
Your journal is saved locally on the device where you use Intuitive. There is no Intuitive account or developer-hosted journal sync service. Device backups may contain app data, depending on your system settings. The developer cannot retrieve your journal for you.
How do I delete an entry or stop AI sharing?
Open a saved entry and choose “Delete,” then confirm. To stop AI processing, open AI settings and turn off the processing or sharing permission for the selected provider. Deleting an entry does not erase copies in backups or information previously sent to a cloud provider.
Is Intuitive a mental health service?
Intuitive is a tool for personal journaling and reflection. Its questions and AI-generated text are not medical advice, a diagnosis, or a substitute for professional care. For a health concern, speak with a qualified professional.
How is my information handled?
Read the privacy policy for details about local storage, optional AI providers, support messages, and this website. For a privacy question or a request about information you have emailed us, contact nexxai@gmail.com.